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Call
(541) 389-2228
Contact
customerservice@sherray.com
Store info

Monday - Saturday 10am to 4:00pm

Sunday: Closed

Closed on Holidays: , New Years Day, Easter, Mother's Day, Memorial Day, Independence Day, Labor Day, Easter, Thanksgiving, Christmas

Directions

727 NE Greenwood Ave

Bend OR 97701

727 NE Greenwood Ave

Bend OR 97701

Monday - Saturday 10am to 4:00pm

Sunday: Closed

Closed on Holidays: , New Years Day, Easter, Mother's Day, Memorial Day, Independence Day, Labor Day, Easter, Thanksgiving, Christmas

Returns/Exchanges

Our 30-DAY MONEY BACK GUARANTEE backs every product sold by Sher-Ray Organic Cosmetics.  If you’re not happy with a product, simply return it for a full refund.  Products can only be refunded and cannot be exchanged.

Please not that and discontinued items cannot be returned.

Items much have a minimum of 50% of the original contents, all original packaging, and the bottle’s pump seal cannot be broken to qualify.

How to Return a Product

Contact us by e-mail, sherray101@gmail.com, to obtain a return authorization number. Then, ship the product to the appropriate return address listed below:

    Sher-Ray Organic Cosmetics
    727 NE Greenwood Avenue. 
    Bend, OR 97701

    Items must be returned to Sher-Ray Organic Cosmetics within 10 days of receipt of the return authorization number.

    We will refund your credit card within 30 days of receiving your return.  You will receive an e-mail confirmation when the refund is received and processed.  Refunds are not eligible for items arriving without return authorization numbers.

    Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.

    Return Exceptions

    The following items are exceptions to the return policy.  Unless the result of damage during shipping or manufacturer defect, these items cannot be returned under any circumstances.  In the case of manufacturer defect or damage during shipping, the client is required to contact Sher-Ray Organic Cosmetics within 5 days of receipt.

    • Sale, short dated or discontinued items
    • All starter, travel, or introductory kits
    • Soap

    Still need help?

    Call our staff at (541) 389-2228 or email us at customerservice@sherray.com.

    Disclaimer

    The above statements have not been evaluated by the FDA. The information is for educational purposes only and is not intended to treat, cure, prevent or, diagnose any disease or condition. If a condition persists, contact your health care provider. WARNING: FOR EXTERNAL USE ONLY. KEEP OUT OF REACH OF CHILDREN CHECK WITH DOCTOR BEFOR USE IF PREGNANT.