Our 30-DAY MONEY BACK GUARANTEE backs every product sold by Sher Ray Organic Cosmetics.  If you’re not happy with a product, simply return it for a full refund.  Products can only be refunded and cannot be exchanged.

Please not that and discontinued items cannot be returned.

Items must have a minimum of 50% of the original contents, all original packaging, and the bottle’s pump seal cannot be broken to qualify.

How to Return a Product

Contact us by e-mail, customerservice@sherray.com, to obtain a return authorization number. Then, ship the product to the appropriate return address listed below:

Sher Ray Organic Cosmetics
727 NE Greenwood Avenue. 
Bend, OR 97701

Items must be returned to Sher Ray Organic Cosmetics within 10 days of receipt of the return authorization number.

We will refund your credit card within 30 days of receiving your return.  You will receive an e-mail confirmation when the refunded product is received and processed.  Refunds are not eligible for items arriving without return authorization numbers.

Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.

Return Exceptions

The following items are exceptions to the return policy.  Unless the result of damage during shipping or manufacturer defect, these items cannot be returned under any circumstances.  In the case of manufacturer defect or damage during shipping, the client is required to contact Sher Ray Organic Cosmetics within 5 days of receipt.

• Sale, short dated or discontinued items
• All starter, travel, or introductory kits
• Soap

Still need help?

Call our staff at (541) 389-2228 or email us at customerservice@sherray.com.